BEN YEO / ENGKOR

MY CAREER

Different settings.
The same instinct.

Understand the people. Clarify the process. Make delivery better. My path from sports partnerships to operational leadership has kept that instinct at its center.

JAN 2024 — PRESENT

Gracenote

Seoul, South Korea

Team Lead, Sports Operations

From building the operation to leading its next chapter.

I lead Korea’s sports operation with a focus on the people and systems behind reliable live data. My remit spans team development, partner alignment, and the connection between day-to-day delivery and global operational strategy.

Explore my contribution
Build a team that can scale

I grew the operation from the ground up to 4 Process Coordinators and 35 live data operators covering all major domestic sports leagues. I oversee recruitment, onboarding, and ongoing training against global standards for real-time accuracy and timeliness.

Keep people aligned

I connect internal teams with external partners, clarify expectations, and coordinate communication to keep service delivery running smoothly.

Make quality repeatable

I develop workflows and SOPs that improve efficiency and consistency while reducing errors. KPI analysis helps me identify quality gaps, strengthen team performance, and direct process improvements.

Connect operations and technology

I work with global engineering, product, and infrastructure teams on operational strategy, tool development, and service reliability. A deep understanding of API integrations supports seamless data delivery and interoperability between systems.

OCT 2019 — DEC 2023

Gracenote

Seoul, South Korea

Process Coordinator, Sports Operations

Laying the foundations for live coverage at scale.

I helped establish Korean Sports operations, combining hands-on coordination with the processes and training needed to deliver accurate data to international clients.

Explore my contribution
Get the operation off the ground

I supported hiring, onboarding, and training live data operators in line with global standards.

Keep live coverage on track

I coordinated multiple sports coverage projects delivering accurate, real-time data to international clients across platforms.

Improve the way work flows

I refined workflows and SOPs to improve operator efficiency and data accuracy.

Bridge regions

I connected local teams with global stakeholders, supporting cross-regional alignment and knowledge sharing.

JAN 2019 — AUG 2019

Agoda

Seoul, South Korea

Customer Support Specialist

Finding clarity when the customer needs it most.

Customer support sharpened my ability to understand a problem, explain a complex policy, and bring the right people together to resolve it.

Explore my contribution
Solve the actual problem

I analyzed customer issues and offered tailored, consultative solutions to create positive user experiences.

Make complex policies understandable

I explained booking and platform policies in Korean and English, developing my bilingual communication skills.

Coordinate a timely resolution

I worked with internal escalation teams on technical and process issues, keeping resolutions within defined SLAs.

Build trust through service

I strengthened the problem-solving and customer engagement skills that contributed to higher satisfaction and loyalty.

AUG 2017 — DEC 2017

Brampton Beast Hockey Club

Brampton, Canada

Accounts Executive

Seeing the business of sport from the partner’s side.

My work connected ticketing, sponsorships, and fan engagement — an early grounding in how clear communication supports commercial relationships.

Explore my contribution
Manage relationships

I used CRM platforms to support ticket sales, renewals, and sponsor engagement.

Bring the offer to life

I gave client-facing presentations and product-style demonstrations to prospective partners, explaining sponsorship benefits and ticketing solutions in a pre-sales role.

Create new opportunities

I ran targeted outreach and helped prepare proposals that contributed to successful partner acquisition.

Connect with fans

I coordinated promotional events and activations that supported fan engagement and revenue growth.

Experience, put into practice.

See what that approach has delivered for teams and operations.

Explore my impact →